What to do if you feel unwell this Christmas

We wish you a safe, healthy and happy Christmas break this year!


We are pleased to share that our practice will be open from 0800-2000 every day, including Christmas Day, Boxing Day and New Years’ day. You can access appointments by calling 111 who can also give you advice if you feel unwell. There is map of how to get to the practice below, however public transport may be limited over the holiday period.

Map - Firstcareii

Choose the right place for help that you may need this winter. 

If you have a mental health problem, you can call 030 0123 4244. This line is open for advice and links to mental health services 24 hours a day.


Online resources

There is also a lot of great health information on the NHS website 

If you have a minor ailment – eg. cough, sore throat, back pain – there is a lot that you can do for yourself. This website is a good resource for information Self Care

Local Pharmacies

There are pharmacies that are open during the bank holiday period at different times. They can offer you medical advice and medication. Here is a list for Hounslow.

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Accident & Emergency

In a life-threatening emergency Always call 999 if someone is seriously ill or injured, and their life is at risk.

Examples of medical emergencies include (but are not limited to):

  • chest pain
  • difficulty in breathing
  • unconsciousness
  • severe loss of blood
  • severe burns or scalds
  • choking
  • fitting or concussion
  • drowning
  • severe allergic reactions.



NHS 111 (out of hours service)

Call NHS 111 if you urgently need medical help or advice but it’s not a life-threatening situation.


111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

NHS Improving Quality Newsletter. Long term conditions bulletin.

Here is the NHS Improving Quality Newsletter. Long term conditions bulletin.

A big thank you to everyone who has been in touch since we launched this bulletin back in December. We have received lots of positive comments on how useful the publication is and how valuable people across the health and care system are finding the information and resources we share. Please continue to feedback your thoughts including any ways you think we may improve, as well as articles and themes you would like to see in future editions. This month we give you a sneak preview of our new STAR tool, due to be launched soon as part of our rapidly growing portfolio of resources for the Long Term Conditions Improvement Programme. You can read all about how Durham and Darlington CCG are using it in their local care economy, with further insight provided in our new 60 seconds with… column. Early implementer sites from the Long Term Conditions Year of Care Commissioning Programme are continuing to make great strides with the programme. You can come up to speed with their progress with the newly released film, Power of shared information. We are also delighted to announce our first tweet chat on Tuesday 9 June, where we’ll be continuing the conversation of collaboration in the community from our lunch and learn webinar, Manchester Fire and Rescue – Prevention Home Checks. Join us at #WeComsers from 8.00pm to 9.00pm. Finally congratulations to Kent County Council, who has been shortlisted for the HSJ Value in Healthcare Awards 2015. The shortlist is another great achievement of their work with our Long Term Conditions Year of Care Commissioning Programme. Beverley Matthews Programme Delivery Lead – Long Term Conditions NHS Improving Quality

Download the newsletter here ltc_bulletin_may15_sml_

NHS Improving Quality - LTC