What to do if you feel unwell this Christmas

We wish you a safe, healthy and happy Christmas break this year!


We are pleased to share that our practice will be open from 0800-2000 every day, including Christmas Day, Boxing Day and New Years’ day. You can access appointments by calling 111 who can also give you advice if you feel unwell. There is map of how to get to the practice below, however public transport may be limited over the holiday period.

Map - Firstcareii

Choose the right place for help that you may need this winter. 

If you have a mental health problem, you can call 030 0123 4244. This line is open for advice and links to mental health services 24 hours a day.


Online resources

There is also a lot of great health information on the NHS website 

If you have a minor ailment – eg. cough, sore throat, back pain – there is a lot that you can do for yourself. This website is a good resource for information Self Care

Local Pharmacies

There are pharmacies that are open during the bank holiday period at different times. They can offer you medical advice and medication. Here is a list for Hounslow.

Screenshot 2017-12-25 09.29.23

Accident & Emergency

In a life-threatening emergency Always call 999 if someone is seriously ill or injured, and their life is at risk.

Examples of medical emergencies include (but are not limited to):

  • chest pain
  • difficulty in breathing
  • unconsciousness
  • severe loss of blood
  • severe burns or scalds
  • choking
  • fitting or concussion
  • drowning
  • severe allergic reactions.



When should I worry?

Having an ill child can be a very scary experience for parents.
If you understand more about the illness it can help you to feel
more in control. This booklet is for parents (and older children)
and deals with common infections in children who are normally
healthy. It is not meant for children who have ongoing health
problems such as asthma, heart, or kidney problems. You should not rely
on the advice in this lea et for children who are less than 3 months old. Babies younger than this can respond differently to infections.

You can download the document here.

When should I worry-Booklet_England-with 111 service_2016[1]


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Clinical Pharmacists in General Practice Pilot

Clinical Pharmacists in General Practice Pilot

The role of clinical pharmacists is being tested following an NHS England announcement on 7 July. It is the first in a number of pilots testing innovative workforce models designed to support general practice as part of the GP Workforce 10 Point Plan (“Building the Workforce – the New Deal for General Practice”).

Our intention is to invest at least £15 million over the next three years to test out this new patient-facing role in which clinical pharmacists have extended responsibility over and above many current ways of working.

Supported by Health Education England, The Royal College of General Practitioners, British Medical Association’s GP Committee and Royal Pharmaceutical Society, it builds on the experiences of general practices that already have clinical pharmacists in patient facing roles, in some cases as partners. The pilot will be evaluated so that success and learning is identified and reported.

Practices have already suggested that this extended role could include managing care for people with self-limiting illnesses and long-term conditions and have asked that the new team members have the ability to independently prescribe.

The pilot will be part funded for three years with an expectation that practices will continue with the role into year four and beyond. We anticipate that roughly in 250 clinical pharmacists will be involved over this period with the ambition of supporting over 1 million patients.

Practices and groups of practices are invited to bid to participate in the pilot and are strongly encouraged to work together to assemble joint bids involving pharmacists across a number of sites. It is anticipated that clinical pharmacists will be in post early in 2016.

The application deadline of is 5pm on Thursday 17 September 2015. Please see below to download an application pack:

If you have any further questions which are not answered by the FAQs please contact us at:  england.clinicalpharmacyenquiries@nhs.net.

Hounslow Carers Week. Event at Council on 9th June

Join Hounslow Carers Week aims to highlight the challenges carers

face and recognise the contribution that they make.

This year’s theme is “Carer Friendly Communities”.

Featuring stalls by:

INS (Integrated Neurological Services)

Carers Trust Thames

Alzheimer’s Society

Free hair and beauty treatments by Adult Education students will be on offer and lunch will be provided.

If you take on a caring role please come along and meet other carers and professionals.

Contact Davina Pandya to book a place on 020 8583 3022 or davina.pandya@hounslow.gov.uk

Carers Event

Cold & Flu Leaflet

Colds and flu are the most common of all infections; on average every adult can expect to get two colds a year, and children can get up to 10 colds a year before they develop immunity. Flu is less common. Some people think they have flu when they just have a heavy cold – the symptoms are similar. Most colds and flu happen between September and March.

Although the season is nearly over, you may find this leaflet a helpful for advice.


Flu & Cold

How A&E pressures are linked to wider health service

A&E is often seen as a service in crisis and is the focus of much media and political interest. But A&E is just the tip of the iceberg – the whole urgent and emergency care system is complex, and surrounded by myth and confusion.

This animation by The Kings Fund gives a whistle-stop tour of how the system fits together and busts some myths about what’s really going on  – explaining that the underlying causes go much deeper than just A&E and demand a joined-up response across all services.

We are working on improving access for all of our patients in order to reduce reliance on A&E.

Click here for more information and see the video. 

Kings Fund - A&E Pic